Terms and Conditions

Contract

PAMBALI, hereinafter referred to as ‘ The Agent’, acts merely as booking agents on behalf of owners of holiday accommodation. The contract entered into is between the owner of the property and the Holidaymaker, hereinafter referred to as ‘The Client’. The contract is not effective until all necessary payments have been received by PAMBALI and confirmation has been sent to the client.

Passport

PLEASE NOTE – you will not be allowed into the country if your passport is valid for less than six months. It is really important because there have been clients in the past that have not been able to enter through the Denpasar airport because of the passport expiry date is less than six months.

Registration with Indonesian Authorities

We are required by law to register all guests with the local authorities. Management of the villa will take your passport to photocopy and then make sure that you are registered with the authorities.

Bali Villa Seasons

Different rates will apply depending on the season for which you have reserved accommodation. These are:

Minimum Stay

Unless otherwise specified, there are minimum stay of three (3) nights for Low Season, seven (7) nights for High Season and ten (10) nights for Peak Season at all of the properties.

Rates

All rates are quoted in US Dollars and subject to change without prior notice.

Payments

1. A deposit of 50% of the rental amount must be received by PAMBALI within two (2) working days after confirmation of reservation has been given.
2. All payments must be made in US Dollars with payments option are :
• Payment by Telex Transfer – All charges incurred for Telex Transfer transactions will be borne by the client.
• All payments made by Visa and Mastercard will be subject to a 3.5% additional charge.
• All payments made by AMEX will be subject to a 4% additional charge.
3. All clients will be asked to sign a Waiver of Liability and a credit card authorization form, which will allow the Agency to charge the card any charges that clients incur while at the villa.
4. In the case of bookings made 45 days prior to arrival, full payment is required within two (2) working days, or on arrival, if less than two (2) working days, whichever comes first.
5. Final payment is required at least 45 days prior to arrival for Low Season and 60 days for High/Peak Season bookings. Payment must be received promptly in order to guarantee your reservation.
6. US dollar notes with serial number beginning with CB, BB, CF, DB and CA and notes that are 1999 and under will not be accepted.
7. Payments by Traveller’s Cheques or personal cheques, will not be accepted.

Cancellations

1. Notice of cancellation must be received by PAMBALI in writing by fax or email at least 30 days prior to arrival for Low Season, 45 days prior to arrival for High Season and 60 days for Peak Season bookings
2. Deposit will be refunded in full less US$500.00 OR 20% of monies received (whichever is greater), if the booking is cancelled 61 days or more prior to arrival (91 days for Christmas/New Year bookings).
3. In the event a reservation is cancelled less than 61 days prior to arrival the deposit will be forfeited. Reservations cancelled less than 61 days prior to arrival are subject to a complete forfeiture of deposit to compensate the agency for the time and effort involved in making a booking and to compensate the owner for the loss of other potential bookings that have turned down once a booking has been confirmed.
4. Final Payments are non-refundable.

Telephone Charge Bond

A security/telephone deposit of USD 300.00 is required for all villas if you require the telephone to use for international calls. International calling rates are very high in Indonesia. We cannot always receive a detailed statement from ‘Telkom’ the national telephone company prior to guest’s departure. Upon receipt of the telephone statement, we will forward you a copy of the statement sign for the appropriate amount. Be aware that security deposits are required for some villas. If required, a deposit will requested by the villa Manager upon arrival and will be refunded in full on day of departure, unless damages/repairs need to be performed, in which case refunds will be made by Cash or transfer, less cost of damages.

Services

Rates include welcome drink, chilled towel upon arrival, canape/fruits basket upon arrival, all taxes and both ways airport transfers (1 x arrival Pick Up and 1 x departure Drop Off – Maximum 4 PAX plus luggage). If required, please note that additional transfer cars will be charged at  US$15 each for Seminyak, Kerobokan and Canggu area and US$20 each Ubud, Ketewel, Tabanan and Uluwatu area.

Check In & Check Out Time

Check in time is 2:00pm. Check out time is 11:00am
Late check out up to 6pm at half day rental charges
Late check out up to 11pm at one night rental charges

Events and Parties

It must be respected that you cannot hold large parties in any of the private villas without prior arrangements. We must get a license from the local authorities for such events and this will incur an extra fee. All villas we represent have rules governing their usage for events and parties and at times as surcharge of up to equivalent of a night’s rental, price plus a local community or ‘Banjar Fee’ is applicable. Normal bookings are for vacation purposes and special permission must be obtained for function where the number of people in attendance exceeds 150% of the capacity of the villa. The clients should be aware that these are private villas located in residential neighborhoods and, as such, not all functions or events can necessarily be accommodated. Much depends on the vagaries of the neighborhood’s residents.

Wedding and other events held at villas are becoming increasingly popular. Please be aware that the majority of villa owners will not accept a booking involving a function without prior confirmation that a function coordinator has been employed.

If you are planning to hold an event such as a wedding or any large party congregation of people at the villa, it would be best to bring to the Agent’s attention as soon as possible.

Insurance

Check your health insurance before coming to make sure you are covered. We strongly recommend that you take out a comprehensive insurance to protect you and all those that accompanying you for the full time of your visit against illness, injury, death, loss of baggage and personal items, cancellations and other travel contingencies. We also strongly recommend a health insurance that covers medical evacuation for emergencies.

Damage and Losses

Clients are responsible for leaving the property and its contents in good order and in a clean condition. The client is to pay for any damages or losses incurred during occupation. The owner reserves the right to repossess the property if clients or any member of the client’s party causes excessive damage or nuisance or engages in any unlawful activity.

PAMBALI  shall not be liable to the client or to any other occupier or guest on the property for any injury, sickness, loss, damage, additional expense or inconvenience caused and will not accept responsibility for any loss or damage to personal belongings, car and its contents to any member of the party during the holiday.

Numbers in Party and Suitability

The numbers of persons occupying a property must not exceed the maximum number stated in the property description unless by prior arrangement. PAMBALI reserves the right to refuse any booking.

Liability

Whilst the agency makes every effort to ensure that brochure descriptions are accurate and that properties meet its required standards, the Agency cannot accept responsibility for any alterations made to the property or its amenities, which are beyond its control. Nor can it accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use or condition of the property and its appearances, plumbing, gas, electrical or otherwise, exceptional weather conditions or owner's negligence. Further, no responsibility is accepted for the personal belongings, car, and its contents of the hirer or any member of the party during the holiday.

Complaints

If the hirer considers that he/she has cause for complaint concerning a property, the matter should first be taken up with the owner or villa manager. If satisfaction cannot be obtained, the client should then report the matter at once to our office. In such cases, if the agency considers the complaint valid, a partial refund may be offered. This will have to be discussed and approved by the relevant villa owner and may take several weeks to finalize. No liability shall arise beyond the refund of the monies paid. The Agency will not entertain claims lodged by a client upon departure or after return home when it is no longer possible to investigate the complaint effectively.